KNOWLEDGE BASE

Frequently Asked Questions

Your guide to a cleaner, safer home. Expert answers from Rivo Clean.

Air Duct Cleaning

How often should I clean my air ducts?

NADCA recommends every 3-5 years. If you have pets, allergies, or have recently renovated, consider every 2 years cleaning. Learn more about our duct cleaning process.

Will cleaning my ducts lower my energy bill?

Yes. When your system is free of dust and debris, it doesn't have to work as hard to push air through, reducing energy consumption and extending the life of your HVAC unit.

Does the process remove mold?

Standard cleaning removes mold spores. If active mold growth is found, we recommend our Sanitizing & Disinfection service to kill the mold at the source.

What equipment do you use?

We use industrial-grade negative pressure vacuums and high-pressure air agitators (whips) to scrub the duct walls clean. This is far superior to standard "shop vac" methods.

How long does it take?

3-4 hours for a single system home.

Dryer Vent Safety

Why is my dryer taking so long to dry?

This is the classic sign of a clogged vent. Hot, moist air cannot escape, so clothes stay damp. Cleaning the vent usually solves this instantly. Schedule a cleaning today.

How often should dryer vents be cleaned?

Annually. Lint builds up quickly, regardless of how often you clean the lint trap filter.

Can birds get in my dryer vent?

Yes, birds love the warmth. We often remove nests. We can also install a pest-proof bird guard to prevent re-entry.

Do you repair disconnected vents?

Absolutely. We offer full repair and installation services for damaged or disconnected ducts.

Chimney Services

Do gas logs need chimney cleaning?

Yes, to ensure there are no blockages (like bird nests) that could cause carbon monoxide to back up into your home.

What if I have a chimney leak?

We repair chimney crowns, flashings, and caps to stop water intrusion. See our repair services.

How messy is chimney sweeping?

We use drop cloths and specialized vacuums to ensure zero soot enters your living space.

Air Quality & UV Lights

How does a UV light work?

A UV-C lamp is installed in your HVAC handler. It emits ultraviolet light that destroys the DNA of mold, bacteria, and viruses passing through the system, preventing them from reproducing.

Is the sanitizing chemical safe?

Yes, we use EPA-registered, hospital-grade botanical disinfectants that are safe for use around children and pets.

Can you help with pet odors?

Yes! Duct cleaning combined with sanitizing is highly effective at removing lingering pet dander and odors from the home.

Still have questions?

We're here to help. Give us a call anytime.

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